Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at support@majerix.com.
Please note that the return address will be provided after the return request is approved.
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at support@majerix.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Opened essential oil bottles cannot be returned for hygiene reasons.
Please get in touch if you have questions or concerns about a specific item.
Unfortunately, we do not accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund was approved or not.
If approved, you'll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@majerix.com.