Frequently Asked Questions
Everything you need to know about Auraline. Can't find your answer? Contact us and we'll respond within 24 hours.
The Diffuser
Product Questions
How does the AuraFlame Diffuser work?
The AuraFlame uses ultrasonic technology to convert water and essential oils into a fine, cool mist. The LED flame effect is a realistic light simulation — no heat involved, completely safe for your home.
How long does it run on a full tank?
The 180ml water tank provides 9–12 hours of continuous misting. You can also set it to intermittent mode to extend the run time even further.
What essential oils can I use?
The AuraFlame is compatible with any water-soluble essential oil. Add 3–5 drops to the water tank. We recommend lavender for sleep, citrus for energy, and eucalyptus for mental clarity.
Is it safe to leave running overnight?
Yes! The AuraFlame automatically shuts off when the water level is low. It operates silently with no heat — completely safe to run all night.
How do I clean the diffuser?
Clean the water tank once a week. Empty the tank, wipe with a soft cloth dampened with rubbing alcohol, rinse with clean water, and let it air dry before refilling.
Orders & Delivery
Shipping & Returns
Do you offer free shipping?
Yes! Free shipping on all USA orders — no minimum purchase required. Included in the product price.
How long does shipping take?
Standard delivery to the USA takes 7–14 business days. You receive a tracking number by email as soon as your order ships.
What is your return policy?
We offer a 30-day satisfaction guarantee. Not happy? Contact us at info@majerix.com and we'll arrange a free return and full refund — no questions asked.
Do you ship internationally?
Currently we ship exclusively to the USA with free shipping. International shipping may be available in the future — follow us for updates!